Returns & Refunds

Last updated: August 2026

We want you to be happy with your order. This policy explains when you can cancel or return a Verdosa product, how to do it, and how refunds work. It sits alongside your legal rights and does not replace them.

Your right to cancel

If you are a consumer buying online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you receive your order to change your mind and cancel, without giving a reason.

Once you have told us you are cancelling, you have a further 14 days to send the goods back to us.

Important: sealed health products

Unopened products with the seal intact can be returned within the periods described above.

Faulty, damaged or incorrect items

This is separate from changing your mind, and the hygiene exception above does not apply. If an item arrives damaged, faulty, past its best before date, or is not what you ordered, contact us and we will put it right with a replacement or a full refund, including the delivery cost. Please get in touch within 30 days of delivery where you can, and send a photograph if the item is damaged — it usually saves you having to return it at all.

Your rights under the Consumer Rights Act 2015 are unaffected by anything in this policy.

How to start a return

We handle returns individually rather than through an automated portal, so please contact us first. Do not send anything back before we have replied — we will confirm the correct return address for your order, and parcels sent without it may not reach us.

1. Email sales@verdosa.co.uk with your order number, the item concerned, and whether you are cancelling or reporting a problem.
2. We will reply, normally within two working days, with return instructions and the address to send to.
3. Send the item back, in its original packaging where possible, using a service that gives you proof of postage.
4. We refund once the item reaches us and has been checked.

Return postage

• Changed your mind: you pay the cost of returning the item.
• Faulty, damaged or incorrect: we cover the cost.

Until it reaches us, the item is your responsibility, so please keep your proof of postage.

Refunds

Refunds go back to the original payment method within 14 days of us receiving the goods, or of you providing proof that you have sent them, whichever is sooner. You will not be charged for the refund.

If you cancel a whole order, we refund the standard delivery charge you paid. Where you chose a faster or upgraded delivery service, we refund the standard rate rather than the premium. We may reduce a refund to reflect any loss in value caused by handling the goods beyond what is needed to check them.

Orders bought elsewhere

If you bought a Verdosa product through Amazon or another retailer, their returns process applies and you should raise it with them directly, as they hold your order details.

Contact us